Please note that even for purchases in pre-sale mode, the change of goods, the change of size and return are allowed.
UPPa® takes care of the shipping costs. Both to deliver the initial order and to exchange the purchased products (back from and to the client).
The shipping cost for the return without products exchange is instead to the customer’s charge. If, for this type of return, the customer intends to use the courier service normally used by the company for deliveries, the indicative costs (which will then be confirmed in the response message to the customer’s notification of the intention to return) are:
10,00 Euro Italy with exception shown in below row
30,00 Euro Venice and minor islands
15,00 Euro Europe with exception shown in below row
20,00 Euro Bulgaria, Estonia, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Sweden
30,00 Euro Outside Europe
Shipments of UPPa® products are executed by GLS, that delivers them at the address you write in the order processing
We ship all over the world.
From the date of departure of the shipment, the delivery normally takes place in 1-2 working days in Italy, 2-5 working days in EU countries and 5-10 working days in non-EU countries, without including the time required for any customs clearance.
PRICES, VAT AND CUSTOMS DUTIES
The prices of our products are always expressed in Euro.
VAT is charged by the company to all customers who require delivery in countries belonging to the EU.
The company does not charge VAT to customers who require delivery to non-EU countries. The customer must pay it directly to the competent authority.
Any customs duties and ancillary costs are borne by the Customer and must be paid directly upon delivery of the Products.
EXCHANGES AND RETURNS
The customer who intends to return the purchased products must inform the company by sending an email to [email protected] within 14 days from the delivery date.In case of products’ exchange, both the organization and the shipping costs (back from and to the customer) are borne by the company.If the customer just wants to return the purchased products (without products’ exchange), both the organization and the shipping cost of the return are borne by the customer.
The Customer must ensure that the products he wants to return are new, unused and in the original UPPa® packaging with the original labels and a copy of the receipt. For more information see our Terms and Conditions art. 6.
In case of final return, the price paid for the purchase of the returned product will be credited to the customer with the payment method selected at the time of purchase.
Duties, if any, are borne by the Customer.SUSTAINABILITY AND GIFT
To complete the process that leads to the second life of our products, keep the packaging the product is delivered with. When you decide you’ve kept and worn it long enough, just put it back in this box and send an email to [email protected] with your address.
We will be extremely happy to take care of all the rest. We’ll pick it up at your address, recondition and pack it perfectly again to present it, as new, in a gift box to a friend hosted by “FATA” Family Association, to make him feel the special emotion one lives receiving a personal gift, made with the heart.